Privacy Policy

The following information provides an overview of how TruHC Pharma GmbH (hereinafter "we" or "TruHC") processes personal data when you use our website https://www.tru-hc.com and our social media profiles.

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Personal data includes all information relating to an identified or identifiable natural person, such as names or IP addresses. As a key player in the highly regulated pharmaceutical sector, we ensure that all data processing complies with the General Data Protection Regulation (GDPR) and industry-specific safety standards.

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1.1. Contact Details

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TruHC Pharma GmbH

Email: info@tru-hc.com

Legal Representative: Dr. A. Nahavandi

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1.2. Scope, Purposes, and Legal Basis of Processing

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We process data according to the following legal frameworks:

• Art. 6 (1) (a) GDPR: Consent (e.g., for newsletter subscriptions or non-essential cookies).

• Art. 6 (1) (b) GDPR: Performance of a contract or pre-contractual measures (e.g., onboarding pharmacy partners or processing supply inquiries).

• Art. 6 (1) (c) GDPR: Legal obligations (e.g., documentation requirements under the German Narcotics Act (BtMG) or the Medicinal Products Act (AMG)).

• Art. 6 (1) (f) GDPR: Legitimate interests (e.g., ensuring the IT integrity and security of our GxP-compliant systems).

 

1.3. Data Processing Outside the EEA

Where data is transferred to entities outside the European Economic Area (e.g., our strategic partner CannaCapital Group AG in Switzerland), we ensure data security via adequacy decisions by the EU Commission (Switzerland) or through EU Standard Contractual Clauses (SCCs) for other third countries.

 

1.4. Data Retention

Data is deleted as soon as the purpose for its collection no longer exists. However, within the pharmaceutical wholesale sector, we are subject to specific statutory retention periods (e.g., German Commercial Code or pharmaceutical regulations), which may require storage for up to 10 years or longer.

 

1.5. Rights of the Data Subject

You have the following rights regarding your personal data:

• Right to access, rectification, or erasure.

• Right to restriction of processing.

• Right to object to processing.

• Right to data portability.

• Right to withdraw consent at any time.

You also have the right to lodge a complaint with a data protection supervisory authority.

 

2. Communication and Information Services

 

2.1. Contacting Us

When contacting us via email at info@tru-hc.com, we store your details to process your inquiry (Art. 6 (1) (f) GDPR).

 

2.2. Professional Sector Updates (Newsletter)

We provide industry-specific updates to our partners. You may opt out of these communications at any time via the link in the email or by contacting info@tru-hc.com. We use professional tools such as HubSpot or Mailgun to ensure high-quality information delivery.

 

3. Data Processing on Our Website

 

3.1. Informational Use

When visiting tru-hc.com, we collect technically necessary log files (IP address, timestamp, browser type) to ensure website stability and security (Art. 6 (1) (f) GDPR).

 

3.2. Hosting and Infrastructure

Our website is hosted by Hetzner Online GmbH (Germany). We utilize Cloudflare Inc. for performance and security optimization. This serves our legitimate interest in providing a reliable and secure digital presence.

 

3.3. Recruitment and Career Portal

Data provided during job applications is processed solely for the recruitment process (Art. 88 GDPR in conjunction with Sec. 26 BDSG). Files are deleted within six months of the conclusion of the application process unless further consent is granted.

 

3.4. Third-Party Tools and Analytics

We use tools like Google Analytics, HubSpot CRM, and Trustpilot to improve our services. These tools are only activated upon your explicit consent via our cookie consent banner (Art. 6 (1) (a) GDPR).

 

4. Specialized Professional Services

 

4.1. Verification for Healthcare Professionals

Access to specific pharmaceutical information may require identity verification (e.g., for pharmacists or physicians) to comply with the German Advertising of Medicines Act (HWG).

 

4.2. Telemedicine Interfaces

Should you utilize integrated services like video consultations (e.g., via Minxli), health data is processed exclusively on the basis of your explicit consent according to Art. 9 (2) (a) GDPR.

 

5. Social Media Presence

TruHC maintains profiles on LinkedIn, Facebook, and Instagram to interact with our partners. The primary responsibility for data processing on these platforms lies with the respective operators (e.g., Meta Platforms Ireland Ltd.).

 

6. Amendments

We reserve the right to amend this Privacy Policy to reflect technical or legal updates. The current version is always available at www.tru-hc.com.

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TruHC Pharma GmbH 

Email: info@tru-hc.com

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more.

 

To learn more about this, check out our article “Creating a Privacy Policy”.